Customer Support

Help Scout

Shared inbox and customer support workspace

Software / Help Scout
Price not verified

At a glance

Help Scout is a customer support workspace centered on managing customer conversations with a team. It can be useful for businesses that prefer a shared inbox approach to handling inquiries and follow-ups. Teams should evaluate help content, collaboration functions and the number of supported mailboxes when comparing it.

Fact-checked: 2026-10-11

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Documented features

  • Shared inbox
  • Customer conversation history
  • Team collaboration
  • Knowledge base

Research source

Primary source documentation ↗

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